Refunds & Cancellation
Fourteen days, in full, without being asked why. A product whose whole premise is getting through your particular network should be judged on your particular network — and that means you need to be able to walk away.
Last updated 13 August 2026.
Cancelling
You can cancel at any time, with no fee, no minimum term and no retention call. Either open the application and cancel under Subscription, or write to support@axonvpn.com and ask. Email cancellations take effect when we read them, which is normally within one business day, and always with effect from the date you wrote.
Cancelling stops the next renewal. It does not cut off access you have already paid for: your plan runs to the end of the current period and then the account returns to the free tier. Nothing is deleted, and resubscribing later picks up the same account.
The 14-day refund
If you are not satisfied, tell us within 14 days of the charge and we refund it in full. We do not ask for a reason, we do not require you to have used less than some amount of data, and we do not offer credit instead of money.
The refund goes back to the payment method you used. Card refunds normally appear within 5 to 10 business days depending on your bank; the delay after we send it is theirs, not ours.
This applies to your first charge on a plan. It also applies to a renewal you did not intend: if a subscription renewed and you tell us within 14 days that you meant to cancel, we refund that renewal and cancel, provided you have not made substantial use of the new period. We do not treat a forgotten cancellation as a trap.
When we cannot refund
- More than 14 days after the charge, for a period you have used.
- Where an account was terminated for breach of the acceptable use policy — abuse is not a refundable purchase.
- Voucher codes that have already been redeemed. An unredeemed code can be refunded by whoever bought it, within 14 days.
- Cryptocurrency payments are refunded in the same asset at the exchange rate at the time of refund; we cannot control what that movement is worth relative to what you paid.
If we are the problem
Two situations are refunded outside the 14 days, without argument. If we terminate your subscription for a reason that is not your breach, we refund the unused portion. If a sustained outage on our side made the service unusable for a significant part of a billing period, tell us and we refund that part.
"It does not get through on my network" is a reason to use the 14-day refund, and we would rather you did that than kept paying for something that is not working. It also helps us if you tell us which network it was.
Price changes
We give at least 30 days' notice before a price change and it never applies to a period you have already paid for. If a renewal is charged at a new price you were not told about, that is our mistake and we refund the difference or the whole charge, as you prefer.
Chargebacks
If something looks wrong on your statement, please write to us first — we will almost always solve it faster than a dispute will, and we would rather refund you than argue with a bank. If you do open a dispute, we respond with the facts and cooperate with your card issuer.
How to ask
Write to support@axonvpn.com from the address you paid with, or include the receipt number. Because we do not hold your name or email against your account, that receipt is what lets us find the charge. We process refunds within 5 business days of agreeing to one, usually the same day.
Questions about a charge or a refund? Write to support@axonvpn.com. We answer every message from a person, usually within two business days.